Privacy Policy

1. Introduction

Legacy Loom ("we", "us", "our") is committed to handling the personal data of families we work with in Bangkok, Thailand, and beyond, with care and discretion. This policy explains what information we collect, how it is used, and the choices available to you. If you have questions, contact us at [email protected].

2. Information We Collect

When you contact us or use our services, we may collect your name, email address, phone number, and any message details you choose to share through our contact form. We also collect limited technical information through cookies, as described in our Cookie Policy.

Our legal basis for processing this information is your consent when submitting a form, and our legitimate interest in responding to inquiries and delivering the services you request.

Contact form submissions are retained for up to twenty-four months unless you request earlier deletion. Session-related cookie data follows the retention periods described in our Cookie Policy.

3. How We Use Your Information

We use the information you provide to respond to inquiries, schedule sessions, and deliver the cataloguing, facilitation, or archive-building services you request. We do not sell personal data to third parties.

Where you have opted in, we may send occasional updates about our services; you can opt out at any time by emailing us. Aggregated, anonymized analytics may be used to understand how our website is used and to improve it.

4. Data Protection Measures

We take reasonable technical and organizational steps to protect personal data, including secure storage practices and restricted internal access. Should a data breach occur that affects your personal information, we will notify affected individuals in accordance with applicable Thai data protection law.

5. Cookies

Our website uses essential, analytics, marketing, and preference cookies as described in detail on our Cookie Policy page, where you can also manage your preferences.

6. Your Rights

• The right to access the personal data we hold about you
• The right to request correction or deletion of your data
• The right to request a copy of your data in a portable format
• The right to object to certain processing of your data
• The right to withdraw consent at any time
• The right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for adults aged eighteen and older. We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this policy from time to time. Changes will be reflected by an updated "Last Updated" date at the top of this page.